OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 93 comments received in the last 90 days.
24 April 2025
Amy was an excellent sales person. She was very friendly, not at all pushy and extremely knowledgeable.
15 April 2025
Communication was excellent and efficient. Customer service was friendly and helpful.
15 April 2025
Ashford Mini were exceptional. Courteous, friendly, professional and eager to help. They also listened to my needs. A special mention to Ed Shields who really took his time helping me.
15 April 2025
Tim was outstanding. Knowledgeable, helpful and friendly. Always keen to help and provide information. Demonstrated new tools compared to previous mini.
13 April 2025
Staff members were so friendly not just bothered about a sale they were attentive throughout
05 April 2025
Excellent service
05 April 2025
Amy was easy to do business with. Professional and very helpful. Just as excited for me to get my new car as I was which made the whole experience even better!
26 March 2025
Amazing team, Edward was helpful and great with giving all the information and updates
26 March 2025
They have a modern showroom with a variety models on show. I liked the private room with my new car for the handover, it made the purchase experience more exclusive.
23 April 2025
Great team at Barretts Ashford, very efficient and thorough.
23 April 2025
I am satisfied with the service given.
21 April 2025
I had a very good time with Barretts Ashford and they were very helpful.
21 April 2025
No problems at all.
20 April 2025
The service was top notch and the staff were friendly and thoughtful.
16 April 2025
The whole thing has been transparent from start to finish. Easy booking, pricing, any issues were made apparent and was able to deal with them same day. We've chosen Barrett's over the two main dealers closer to home - a reflection of better service
15 April 2025
Staff service excellent
14 April 2025
Service is second to none
12 April 2025
always efficient, smooth process
12 April 2025
The health check and video information were very helpful and easy to follow. I felt like I was kept very well informed.
24 April 2025
Lewis and all other crew were very friendly and helpful. My deal was done with no issue. they have to use new MINI process and that was so quick to process.